Welcome to the abbywinters.com Frequently Asked Questions. Here you can find answers to how our site works and operates, how to sign up as well as billing and account related questions. Browse our frequently asked questions, if you still can't find an answer you can try contacting us or post your question on the discussion boards.
Copying and pasting is a very useful skill, not just for erotica sites! It allows you to use the computer to copy down information, then put that information somewhere else. You can use it for usernames and passwords especially, as they are sensitive to upper-case and lower-case, but it's also really useful for website addresses (say, to email a web page address to someone - these are often extremely long and complicated, and getting them a little wrong will mean they will not work) and many other things.
Ok, so to do it, it depends if you're using Mac or Windows. We'll use the example of a username and password for this site. If this is totally new to you, you might want to print this page out, as it can be confusing to juggle several windows at once.
It looks complicated, but it's easy (we have included some tips, and a lot of detail so you cannot make a mistake. In a nutshell, you're going to copy the username, switch to the website's page, paste in the username, then repeat for the password. Once you know how to do it, it'll take less than three seconds!
For Windows: (for Mac, see below)
More Tips to make it easier and faster:
More Tips to make it easier and faster:
Ok, this is getting silly now. Go look at some pics and vids!
Open windows inbuilt image program, in XP it's called Paint. Click Start / Programs / Accessories / Paint
Bring the screen you want into view and hit the Print Screen (Prt Scr) key on your keyboard. (NB: If you hit Alt-Prt Scr, you will only capture the window, and not the whole screen)
Bring up the Paint program and click Edit / Paste (Ctrl V). You should now have a copy of the screenshot contained within Paint.
Save a copy of that image. In Paint, click File / Save and save it as a jpeg file in your My Documents folder, or perhaps on your Desktop eg: c:\temp\selectuser.jpg
At the Quick Reply box at the bottom of each thread page is the "Go Advanced" button. Click it.
On the next page that loads, hit the "Manage Attachments" button.
On the popup window that appears hit the "Browse" button and find the jpeg file you previously saved from above.
Then hit the "Upload" button and wait while it uploads. When the image is ready hit the "Close this window" button in the popup window.
You now should be back in the forum so add text to your reply and then hit the "Submit Reply" button.
Your new post should now have a screenshot in it.
We understand it's frustrating to have to supply answers to so many questions that seem irrelevant, but a little bit of time spent now will save you a lot of frustration later. Without all the details up front, we'll need to email you back and ask some questions, you reply with answers, and more often than not, we'll have to ask you even more questions. It could be days before your issues are resolved (especially if you're not online much, or in a different time zone to us)!
If you send us an email saying "nothing works", that's useless to us! We need to know, specifically, WHAT is not working and what is, and in what way it's broken. Do you get an error message, for example? What does it say (exactly!)? Here's an example:
If you just supply us with all the info up front, in 90% of cases, we'll be able to solve your problem with just one email, which is good for you, and us.
Also, many things are inter-related, for example, if you say you cannot view Mary's pictures, we need to know the name and version of the web browser and operating system you are using, because these things can affect how you see things on our site.
You can seek help on our contact page.
Sometimes you need to know what your settings are for your computer, especially if you wish to compare with the minimum settings a website may suggest, or if you wish to alter them to fit an update in technology.
Right-click on your desktop and choose Properties. Under Settings there will be an adjustable slider that shows your Screen Resolution as a width-height ratio. The default in XP is 800x600, our minimum specs recommend 1024x768. Ideally you would want 1280x960 at least to see our images fit the screen dimensions better.
Some CRT monitors and video cards do not allow some resolutions to display without also adjusting the refresh rate frequency to accommodate flickering. To do this go to Advanced and choose the Monitor tab, where you can choose a Hertz frequency. The higher the number, the less flickery the screen will be.
Choose the Apple menu System Preferences, and then Displays. There will be choices of screen ratios available. Our minimum specs recommend 1024x768. Ideally you should use 1280x1024 at least to see our images fit the screen dimensions better.
|Windows XP, Vista, or higher
Microsoft Internet Explorer 6.0
Microsoft Internet Explorer 7.0
Firefox 2.0 and up
Windows Media Player 9.0
Mpeg1 codec installed
|OS X 10.4 or higher
Safari 2.x, 3.x
Firefox 2.0 and up
Mpeg1 codec installed
We DO NOT SUPPORT MacOS 9!
|Celeron class processor or better
At least 256 MB of RAM
150Mb free HDD space on your C (or swap) drive
1024x768 screen resolution
128kbps broadband connection to Internet
|A PowerPC G3 or higher, or an Intel Core2 Duo or higher
At least 256 MB of RAM
150Mb free HDD space on your main drive
1024x768 screen resolution
128kbps broadband connection to Internet
* If it's not on this list or below spec, we don't support it. Sorry.
* While this site might work on a lower spec, we do not guarantee it.
Blackberry, iPhone, Android:
We don't yet "officially" support these, but we aim to. If you're using a mobile device with our site, please let us know the specs of your device and how it's working for you.
Note for Linux users:
We do not have many Linux users currently, but we're keen to support them (within reason). If you use Linux, please contact us with your system specs (hardware and software) so we can add that data to our list.
Here's what we know works currently:
Starting from April 2007, abbywinters.com supports streaming video in Flash Video (FLV) format. Flash Video provides near-instant playback of videos right in your browser window - no more waiting for an entire video to download before you can watch it.
Naturally, we will continue to offer high-quality versions of all of our videos in WMV and MPG formats (and mp4 for videos added to the site since October 2008) for downloading. Even if you prefer to download your video, you will find Flash Video useful for previewing videos before downloading.
In order to make a video streamable, certain compromises must be made. Regardless of format, streaming video is generally of a smaller resolution and of lower quality than downloadable video. See the section on "Quality Settings" below for details on how you can fine-tune your settings to get the best streaming video experience.
Unfortunately, Apple's iOS (the operating system for iPhones and iPads, and possibly Apple TV) will never be able to playback Flash files, cos they are having some kind of family feud with Adobe. Check out our FAQ entry on streaming videos to iOS devices.
Flash videos work just fine on modern Apple computers (eg, iMac, Macbook).
However, some older (pre-intel, PowerPC) Mac computers - even with newer browsers - may not playback Flash properly or at all. There's no easy fix for this issue however research on the help pages of the browser you are using may help. We would suggest Firefox v3 and the legacy flash-10 plugin obtainable from here and here. However, we do not officially support this.
The good news is that most abbywinters.com members will already have everything they need to watch Flash Video. All you need is the latest Adobe Flash Player plugin installed on your browser of choice.
If you do not have the Flash Player plugin installed on your browser, you will be provided with a download link when you try and play a Flash Video.
To start playing the Flash videos, just click the thumbnail in the 'Video' pane on the shoot page you wish to view.
The player page that opens is part of the Flash file itself, and will begin playing as soon as it has "buffered" enough content, which should only be a matter of seconds, depending on your connection speed. See the progress meter which indicates how many percent complete the buffering process is.
You are able to pause the video, which will continue to download while paused until the file is complete.
You can navigate, or "seek", through the video, by simply clicking where you want it to play back from on the progress bar below the image. The video needs to rebuffer from that point (takes a few seconds), then it plays as normal. You can jump forward or backwards. Note, there is no fast-forward or rewind - you need to click where you want to play back from.
Flash Video provides cross-platform, fast streaming, instant video playback, but the compromise comes in resolution, image quality and framerate. To ensure that each of our members get the best possible streaming video experience, each video is supplied in a range of quality settings to suit different internet connection speeds.
When you first visit an abbywinters.com page containing streaming video, we run a "speed test" that automatically determines the optimal quality setting for your particular internet connection. This may not be optimal for you, or to your preference.
You can manually change the quality setting on your My Account page. Note that this setting is made on your browser, so if you access abbywinters.com from different machines, each will have their own quality setting.
The different video dimensions (image size) and bitrates (rate of data transfer) we provide are as follows:
384px by 288px = 120kbps Best for low-speed DSL
384px by 288px = 400kbps Best for medium-speed DSL
576px by 432px = 900kbps Best for high-speed DSL or Cable
512px by 288px = 120kbps Best for low-speed DSL
512px by 288px = 400kbps Best for medium-speed DSL
768px by 432px = 900kbps Best for high-speed DSL or Cable
If you experience problems trying to watch Flash Videos on abbywinters.com, please ensure that you have the most recent version of the Flash Player plugin.
In rare instance there may be no newer version of Flash available for your particular blend of OS and browser. You will be unable to play our Flash files at all until a newer version of the plugin is written for your system. In this case, download the WMVs, MPGs, or mp4s instead; they are all still available for you, so you are never forced to go without.
If the video plays, but stutters badly, first make sure you have no other video downloading at the same time, including a second Flash file. If all is fine there, then your Download speed may not be enough to handle the size of the video file. Please go to the My Account page and choose a lower bandwidth setting for the Flash videos.
We have had reports from people who have found problems playing our Flash Video with Norton Internet Security enabled. We are working on a solution to this problem, but in the meantime we suggest that you temporarily disable Norton Internet Security if you want to watch Flash Video on abbywinters.com
If you experience any other problems with our Flash Video, please contact our support team.
Cannot view profiles on a Mac using Internet Explorer
Internet Explorer for Macs has not been supported by either Apple or Microsoft for many years. It has therefore not been upgraded while new developments in web technology have advanced. As our site uses cutting edge technology in some of its design, IE for Macs no longer cuts the mustard.
To view our site correctly, you need a modern browser. We recommend Firefox or Safari, and some have suggested Camino. They are free to download, and are much better browsers than IE in all ways, including increased security, greater usability, and they are constantly kept up to date with newer web developments. You will not regret this change.
On OS9, my browser just isn't working with your site at all
We do not really support OS9, as mentioned in our Minimum Specs, so the best we can offer is a single browser that will work acceptably, which is Mozilla 1.2.1. We have provided a copy for download.
Cannot log on to your site - I'm stuck with the logon dialog
Also, make sure your browser is up to date (check out the Minimum Specs), and try hitting the refresh button (or hit Command+R/Apple+R) when you're at the main page.
It is also a good idea to check the "remember me" check box, so you won't have to log on every time you visit us.
Cannot playback videos on Safari with Quicktime 7
When you click on a video link in Safari, expecting the video to playback on Quicktime 7, and instead you get a question mark and nothing seems to happen, this fault lies not with us, but with Safari's Quicktime plugin.
Streaming our video is not recommended, as we do not use proper streaming servers, they are file servers only. These are MPEG-1 video files, not Quicktime MOV files, and the plugin has a bug that does not seem to like them.
There are several solutions:
All the images on this site are around 1280x960 or 1470x980 pixels for large size images and 3504x2336 for XL images. When viewing images through the new site these images are automatically re-sized in your browser to fit your screen resolution and size of your browser window.
If you wish you can click on the image to view the full image in the browser or right-click and click "save image as" if you want to save it to your harddrive.
You can also select your preferred size for images from the preference in the my account page. This will affect the size of image that is loaded by default when browsing images and also the image that is downloaded when clicking on the download image icon (disk icon) on the image page. If you have selected XL as your preferred size and an imageset is not available with XL images it will default back to Large image size for that set.
Resizing images in a browser can result in lower quality images - they often distort and cause jaggy edges - so we recommend you download the images first (by zip, if you want more than several), and use an image viewing program on your computer.
Image viewers have many advantages over a web browser. There are many viewers to choose from, but we recommend ACDSee (paid version), or there's IrfanView (free), or WinXP's inbuilt viewer (free if you have XP). Some other suggestions from our members can be found in this thread on our discussion boards.
The simplest way to see the complete picture in your chosen image viewer is to use "Fit Image To Screen". Most viewers can achieve this "on the fly" using a keyboard shortcut (e.g. in ACDSee it's Ctrl and Numpad minus), and you can set this to be the default.
Your chosen image viewing application should come with a comprehensive Help file that will guide you through everything, but we have a lot of very knowledgeable members who will be happy to help you if you post on our discussion boards.
Absolutely, we encourage and support the use of Download Managers.
Download managers (DLM's) are useful in many situations:
These are applications that provide a feature called Keep-Alive, which should maintain an open connection and continuous download that overrides any unexpected interruption, and also can resume interrupted downloads should you be disconnected midway through (some can even re-dial your ISP if the connection drops out).
When you set up your DLM, please note these points:
If you're willing to put up with reminders to buy it, Get Right is free. It's one of the older more established download managers out there, and works for our site as long as you have cookies enabled. You should be able to use any browser with it, even Firefox as long as the cookie is set via IE originally.
Firefox has an awesome addon download manager called DownThemAll. Free, simple to install, effective.
Lightning Download Shareware (after 30 days some features are disabled) but inexpensive anyway, Lightning Download seems to work well as long as you have installed a cookie via IE and then set the app to allow cookies.
Download Deputy, Speed Download & igetter are not bad, apparently, and each seem to be pretty similar to each other. They all have many useful features and attractive logical interfaces.
In Ubuntu 11.10, for firefox the, combination of the flashgot plugin and the external download manager uGet works very well.
Wget (Linux) (http://www.gnu.org/software/wget/wget.html) The following, simple option for the Linux/Unix wget command will allow the download of files.
wget --header "Cookie: user=[value]" [file_to_download] Replace the [value] with the cookie value for user, which you can find with your browser's cookie manager. Of course, replace [file_to_download] with the zip file or video you want to download.
It will also work if you tell it to load your Netscape/Mozilla/Firefox cookie file (cookies.txt).
We hope you'll share your subscription with your life partner. We have a lot of feedback from members who have done this, and found it to be a great experience. Many people - especially women - once viewing our site, are pleased to see that erotica can be produced with respect and empowerment. But at the same time, we know that some partners are just not accepting of viewing erotica.
Some of our customers want to keep their surfing of our site confidential. There are a number of techniques you can use to do this, depending on the level of privacy required, money available, and technical expertise. These are listed in rough easiness order, easiest first. You can always find out more about these methods by doing google searches - this is a basic list to give you some ideas of the possibilities.
Warning: many of these methods will not provide confidentiality from children (who tend to know a lot more about computers) or legal authorities. If viewing our site is not legal in your jurisdiction, you're on your own! You can read up on the legal standards we meet. The methods below will mean no obvious trail to your browsing is left lying around, but we cannot guarantee anything. Also, these methods work for any adult site or media content, not just ours.
We request you do not make our site available to children of any age, but it is beyond the scope of this FAQ to provide details on how to do this. One good place for help is at http://www.child-internet-safety.com/
Paying by cash ensures there are no "mysterious" billings to your credit card. More info on our pay-by-mail page.
Bookmarking our site leaves a clear and obvious link to us from your computer. You could either not bookmark the site at all (make sure you remember our name - you can always google it!), or use a bookmarking service like delicious.com, where you can choose to keep your bookmarks online and private. You remember a password to log in to Delicious, and all your bookmarks are stored there. You can tag them, send them to others, and do lotsa cool stuff - including have your bookmarks with you any time you access the internet, no matter where you are, or whose computer you are using.
Clearing the "history" when you browse abbywinters.com means the next person who uses the computer cannot see where you have been on the internet. The browser history can go back many months, and is searchable in most web browsers. Most browsers have a "History" menu, with history options there, or on the web browser's options page.
If you cannot work it out, do a google search for your browser name and version and "clear history", like this (note that the version of your browser can affect the instructions):
internet explorer 8 clear history
You can set some browsers to never record your browsing history, or to go into "stealth mode" for particular sites or periods, where no history is recorded. We use and recommend the FireFox web browser, which provides this and many other features.
Most web browsers, and our web site, offer to remember your username and password, to make it easy for you to log in each time you visit. If you use those tools, you may leave signs of visiting our site. Select "no" when asked by your browser to save your login info.
If you cannot work it out, do a google search for your browser name and version and "clearing cookies", like this:
internet explorer 8 clearing cookies
If you download and save files to your computer, there will be content on your computer which could easily lead someone to our site - all our images and video have our name on them, for example. You can view our images and video (as streaming Flash) online-only, and make lists and groups of your favourite stuff. That means that you have to be online to view our stuff, and that you will see reduced quality compared to downloading, but the privacy may be worth it, and the quality-hit is not too bad (depending on the speed of internet connection).
It's possible to create a separate user account on all modern computers. Your partner logs in on her account, and you log in on yours. The web browser settings will be yours alone (e.g., history, cookies), but any files stored on your computer will still be visible, so some of the methods we describe below should still be used.
This does involve some messing around with computer settings, and is particularly difficult in some operating systems, if you do not know how. Google is your friend.
If you do download media, after you have checked it out, you can delete it. Deleting, on most computers, puts the media in a "list of things to delete one day" place, and does not actually remove it from your computer. This is useful if you delete something accidentally, and want to get it back - look in your "recycle bin" on the desktop of your computer.
However, you can force a complete deletion, by selecting the files, holding down a SHIFT key on your keyboard, then tapping DELETE. Double check by opening the recycle bin, and ensuring the files are not there. If they are, you can select them and tap the DELETE key again, and they will be gone for good.
Note that SHIFT-delete does not make the files IMPOSSIBLE to get back - anyone with moderate computer skills (say, a child 12 or older), and an inquisitive mind, will be able to get the files back, if they know they exist. SHIFT-delete protects you from casual browsing of your computer.
If using a Mac, the equivalent is command-shift-delete.
You can store media you download from us in a hidden directory (or, "folder"). Make a new folder somewhere (the less obvious place you store this folder, the safer it is), move media into it, then right click on the folder, select Properties, and check the "hidden" box, then click OK. The folder will disappear - but it's still there.
To get it back, in Explorer, go to Tools, Folder options, view tab, select "show hidden files and folders". Anyone can do this, of course, so placing the folder in an out-of-the-way place initially helps. Don't forget to set this same setting back to "do not show hidden files and folders" when you are done!
Also, don't forget where you put your special folder - that would be very disappointing!
Store downloaded media in an encrypted partition
There are many programs around that can make an encrypted "partition" of
your hard drive. You select the capacity of this partition, and it makes it
super-secure (even the CIA would take years to crack it, for example). This is
extremely secure, but the presence of the program on your computer may raise
questions itself. These programs sometimes have a "stealth mode" to fix
There is a minor speed-decrease when using encrypted partitions, but if your computer is reasonably new, this will not be noticeable. The more secure the encryption you use, the bigger the speed decrease.
We recommend TrueCrypt, free and effective. Don't forget your password - you'll lose access to your files forever!
Buy a brand new computer for your partner, and use your old one "just for tinkering". Put a password on the BIOS, so only people who know the password can do anything. Do a google search on "setting BIOS password".
You can download material from our site, then store it offline. This might be on USB sticks - you can get 32Gb ones now, which is a heck of a lot of AW content! - or USB hard drives, which can be 320Gb, run from your USB port, and cost around US$110. Storing this drive somewhere safe is easy and discreet and portable.
It's possible to boot an operating system from a USB flash drive as well. You use this OS for your personal browsing, and everyone else who uses the computer uses the computer's installed operating system. It can be a fun project (and is very useful if travelling), but requires significant computer skills. Google is your friend!
If you have trouble downloading our content please follow the steps below.
First check the requirements for viewing the site;
If all the above checks out OK, perform the following steps;
If the above steps do not resolve your problem please contact us and mention that you have already tried the above.
A zip file is a collection of (in this case) picture files, in one convenient-to-download package. So, if you prefer to look at pictures on your own computer in your own time (we recommend this), you might find downloading 200 pics at a time easier than saving each individual image, one by one.
You'll need a small application that can read and manipulate zip files. We use and recommend Winzip for PC users, and Windowx XP comes with a crude unzip program built in.
By the way, all the images you see in the galleries are included in the zip files. Or, you can create a smaller zip file which contains only the pictures you select. For information on how to create a custom zip file, see our FAQ, How do the Customised Zips work?.
These, and any other malware or viruses, have nothing to do with us - you have been infected with Spyware! These small programs make their way into your computer from insidious webpages (usually, when you agree to install some sort of plugin, but also with "funnies" that buddies send you - jokes, animations, and so on).
New kinds of spyware, known as malware, can hijack your computer to the extent where you almost cannot access any site at all, especially the ones that provide the above anti-spyware applications. This is becoming such a huge issue that we can barely begin to support this at any level, so we suggest you search such informational sites as Spyware Info to help you step by step. Be warned, however, that you can't expect something like the nastiest malware to be a simple job to repair; it can be quite technical and time consuming.
And next time, think before double-clicking on things that get emailed to you, unless you KNOW the person sending them knows what they are doing!
Instead of downloading an entire set's zip file, the personal zip file feature gives you the possibility to select what exactly you want to download.
Refer to Multi-Select Mode to find out more.
A trace route is a command that you run that sends a small file from your computer to an internet server that you specify. It shows you the path that file takes, the names of each computer it touches, and the time it takes from each computer to the next one. It's an extremely useful tool to find problem places on the internet.
For Windows (any version), this is what you need to do. In a nutshell, you'll be opening a DOS prompt, typing in some commands, the result will be written to a file, and you'll send the file to us.
You may wish to print this page, so you do not have to keep swapping windows around.
We’;ve got a network of servers, so you’ll need to do more than one report. Here’s how:
1. Open a DOS prompt, START menu, Run..., type "cmd" without the quotes (or "command" if you're using anything older than Windows 7). A black window will open up with a flashing cursor. Very 1991, eh?
2. Type the following; it has to be exact, letter for letter, space for space:
tracert cdn.abbywinters.com > c:\abbytracecdn.txt
3. After typing, press the ENTER key on your keyboard. Not much will happen. After a minute or so, you'll go back to a DOS prompt with a flashing cursor. If you get a message, you'll need to type it again.
4. You're done here. Type "exit", press ENTER, the black screen will go away.
5. Double click on your "My Computer" icon (usually, top left corner of your screen)
6. Double click on your C Drive icon
7. Look for this file:
8. Double click on them, one by one. Each time it will open a program called Notepad, with a bunch of web addresses and numbers and stuff in it.
9. Hold down the CTRL ("control") button on your keyboard, and tap the "A" key. This is a shortcut to "select all". The text will go white, and the background black. Let go of the CTRL key.
10. Hold down CTRL again, and tap the "C" key, then let go of the CTRL key. This will copy that stuff into the computers memory. If it all disappears and is replaces with the letter c, you need to hold down CTRL again, and tap the Z key. This will undo the last action. Go back to step 9 above, and try again.
11. In the text area marked "Please provide a full trace route to...etc", click once, so you have a flashing cursor.
12. Hold down the CTRL key, and tap the V key. Your trace info should appear there as if by magic. Let go of the CTRL key.
13. Click in the ‘comments’ field of the support ticket form (or in the text field of an email reply, if you are already in contact with support), hold down the CTRL key, and tap the V key. Your trace info should appear there as if by magic. Let go of the CTRL key. Do that for each one then send me the traceroute test results. Don’t forget to include your subscription ID, so we know who you are!
To receive emails from us, you will need to "whitelist" our email addresses, so your mail program does not assume our messages are spam. It's best to do this when you first join, so you're assured of getting all messages from us. We use these email addresses to send to you: